Refund policy

I hope you are happy with your artwork, but if for whatever reason you’re not, I have a 14 day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at laurenjames.art@outlook.com. Please note that returns will need to be sent to the following address: 5 Lakeside View, Turnor Way, Eastleigh, Hampshire SO50 9TH

If your return is accepted, all shipping costs as well as any import tax will be the responsibility of the buyer. Items sent back without first requesting a return will not be accepted.

You can contact me for any return question at laurenjames.art@outlook.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and promptly rectify.

Exceptions / non-returnable items

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at laurenjames.art@outlook.com